FAQ | Defibrillators, Medical Equipment & Service

A. Defibrillators, legislation & first aid

Is my business required to have a defibrillator?

The requirement to install an Automated External Defibrillator (AED) depends on the premises, the business activity and the applicable legislation. Specific requirements for defibrillator availability apply to certain types of premises. In other cases, installation is voluntary, as part of improving the immediate response to a cardiac arrest.

What changes for businesses from 1 January 2026?

From 1 January 2026, new requirements apply to employee first aid training. The requirements vary according to the number of employees and cover, among other things, CPR training and responding to emergencies.

A business's preparedness therefore depends on both suitable equipment and appropriate staff training.

Where should a defibrillator be installed?

The defibrillator should be in a clearly visible, easily accessible location, with appropriate signage, so that it can be found and used immediately in an emergency.

In practice, central locations such as entrances, reception areas and main passageways are preferred. Locked offices and storerooms should be avoided. Large or multi-storey premises may require more than one device, depending on their layout and size.

Can someone who is not a doctor use a defibrillator?

Yes. Automated External Defibrillators are designed for use by people who are not healthcare professionals. The device analyses the heart rhythm and guides the user through the necessary steps with voice instructions.

Training in CPR (article in Greek) and AED use is particularly important, as it helps the user respond quickly and more safely in an emergency.

B. Choosing a defibrillator

What is the difference between a fully automatic and a semi-automatic defibrillator?

Both types of device automatically analyse the heart rhythm and determine whether defibrillation is required.

With a semi-automatic defibrillator, the user presses the relevant button when the device instructs them to deliver an electric shock. A fully automatic device delivers the shock after the relevant warnings, without requiring the user to press a button.

The appropriate choice depends on the environment, the staff available and the users' level of training.

Do I need an AED or a defibrillator with a monitor?

An AED is designed for use in businesses, public places and other settings where someone who is not a healthcare professional may need to use it.

A defibrillator with a monitor is intended for healthcare professionals and offers additional functions, such as ECG display, manual energy selection, pacing and monitoring of vital signs.

How do I choose the right defibrillator for my business?

When choosing an AED, factors to consider include the size and use of the premises, the number of people they serve, the availability of trained staff, storage and operating conditions, and the need for paediatric use.

It is also important to consider the total cost of use, including consumables and maintenance.

Can a defibrillator be used on children?

Defibrillators with a paediatric mode can be used on children without changing the pads, while others require special paediatric pads.

Capabilities vary between devices, so it is important to check whether the particular model supports paediatric use before purchasing it.

What should I consider for a defibrillator used outdoors, on a boat or on a construction site?

When installing a defibrillator in demanding environments, such as outdoor locations, boats or construction sites, it is important to check its IP rating for protection against dust and water, its permitted operating and storage temperature ranges, and its resistance to vibration.

Outdoors, a suitable cabinet is required to protect the defibrillator from the weather. Its specifications must suit the conditions at the installation site. Depending on the temperatures and environment, a cabinet with heating or other protective functions may be needed.

Do I need a special storage cabinet for the defibrillator?

Indoors: A wall bracket or an indoor metal cabinet with an alarm can be used to alert people when it is opened.
Outdoors: A special outdoor cabinet is required, with suitable protection against rain, dust and temperature changes, according to the environmental conditions at the installation site.

C. Defibrillator consumables & maintenance

How long do a defibrillator's battery and pads last?

Battery and pad life varies according to the defibrillator model and the manufacturer's specifications.

Defibrillator consumables, such as the battery and pads, have a defined lifespan. They must be replaced when they expire, even if they have not been used, to ensure that the defibrillator works correctly and is ready for an emergency.

How do I find the right consumables for my defibrillator model?

You need the exact device model, which is usually shown on a label on the device.

Consumables are not necessarily compatible across manufacturers or different versions of the same model. If you are unsure which product is suitable, you can send us the device details or a photograph of its label.

What should I do after a defibrillator has been used in a real emergency?

After use, the pads must be replaced and, depending on the defibrillator model, the battery may also need replacing.

The incident data recorded by the device must be exported for further assessment of the incident.

D. Servicing, warranty & technical support

What does Mantzaris S.A.'s service cover?

Mantzaris S.A. operates a quality management system in accordance with ISO 9001:2015 and ISO 13485:2016. These standards cover, among other activities, the import, sale, distribution and scientific support of medical devices.

For available servicing, authorisations, equipment categories and technical support, please see the relevant company page.

Do you service equipment purchased from another company?

Whether equipment purchased from another supplier can be serviced depends on the model, manufacturer and technical services available.

What does the product warranty cover?

The duration and terms of the warranty vary according to the product category and manufacturer.

Each product is covered by its corresponding warranty terms, while different terms may apply to consumables.

E. Diagnostic & medical equipment

Should I choose an upper-arm or a wrist blood pressure monitor?

Upper-arm blood pressure monitors are widely used for regular blood pressure monitoring and are less sensitive to body position than wrist monitors.

A wrist monitor can be practical when travelling or when an upper-arm monitor is difficult to use, but it requires correct wrist positioning.

When choosing a device, it is important to check whether it is clinically validated and to use the correct cuff size.

When might a pulse oximeter reading be unreliable?

The measurement can be affected by factors such as cold fingers, reduced peripheral blood flow, excessive movement, nail polish or artificial nails, and bright lighting.

For a better measurement, keep the hand still and allow the device's reading to stabilise.

A pulse oximeter provides an indication of oxygen saturation and pulse rate. It does not replace clinical assessment by a healthcare professional.

Why do readings differ between different thermometers?

Different types of thermometer measure temperature at different sites and in different ways. For example, infrared thermometers measure surface temperature and can be affected by the environment, while ear thermometers require correct positioning.

To compare readings, it is preferable to use the same measurement method consistently.

F. First aid & resuscitation equipment

What should a first aid kit contain?

The contents of a first aid kit depend on the premises, the activity and the needs of the business.

Typical contents may include gauze and bandages, adhesive dressings, antiseptic, disposable gloves, scissors and other basic first aid supplies. The kit should be checked regularly for missing items and expiry dates.

G. Orders, invoicing, payments & shipping

Do you issue invoices and supply public bodies?

Yes. Mantzaris S.A. serves professionals, businesses, hospitals, health centres, municipalities, clinics, medical practices and other organisations.

For public procurement and tenders, official quotations, technical specifications and relevant certificates of conformity can be provided, as appropriate.

How can I request an official quotation?

You can send us a list of the products you are interested in, the quantities required and your billing details.

For business and public procurement, we can provide an official written quotation and, where required, the corresponding technical documents and certificates.

Which payment methods are supported?

The available payment methods are described on the relevant Mantzaris S.A. page and depend on the type of order and the customer.

For business orders and special cases, you can contact us for more information.

How much does shipping cost and how long does it take?

Shipping costs and delivery times depend on the order value, destination and product availability.

For orders above 50 €, shipping is free throughout Greece. For products that are not immediately available, the delivery time is communicated before the order is completed.

What happens if a product is unavailable?

Availability and delivery times vary by product. For items that are not immediately available, you will be informed of the estimated delivery time before the order is completed.

If you need products urgently, you can contact us for information about availability and available alternatives.

Can I return a product?

You have the right to withdraw within 14 calendar days of receipt, subject to the applicable returns terms.

For reasons of hygiene and health protection, certain sealed products cannot be returned once their seal has been removed. These may include pads, masks and certain disposable consumables.

Read the full returns and cancellations policy.

H. About Mantzaris S.A.

Are you an official representative of the products you sell?

Mantzaris S.A. works with manufacturers and supplies products through the corresponding commercial and representation partnerships.

Official representation and authorisations vary by manufacturer and product. For more information about available representation and partnerships, please see the “About us” page.

Do the products have CE certification?

Medical devices made available on the European market must comply with the applicable European regulatory framework and, where required, bear the prescribed CE marking.

For a specific product or model, the corresponding declaration of conformity and available technical documents can be provided on request, where applicable.

Which quality standards does Mantzaris S.A. follow?

Mantzaris S.A. operates a quality management system in accordance with ISO 9001:2015 and ISO 13485:2016 for its activities in the medical device sector.

For more information about the company's quality policies and certifications, you can visit the relevant page.