Service

Quality & Technical Service

We supply to all public and private hospitals in Greece high tech biomedical products that contribute to improving quality of life for patients.

Our company implements a Quality Control, Administration and Accreditation System that meets ISO 9001:2015 & ISO 13485:2016 international standards regarding the import, trading and distribution of biomedical devices and delivery of corresponding technical support. The implementation of this system guarantees to customers and competent bodies that our company is fully compliant with all procedures established by law to monitor our product standards, and operates in a well-organized professional environment.

Moreover, qualified members of our personnel constantly attend training sessions, receive training certificates and guidance from product manufacturers in order to be competent to provide 24/7 technical support to doctors and healthcare professionals, their support to follow-up procedures as well as instructions regarding the proper use of the products.

In addition, our company implements the Biomedical Devices Good Practice principles and guidelines, in compliance with the Ministerial Decision DY8d/G.P.oik./1348/2004 as well as with the Control and Certification System of medical devices, including CE marking, according to the criteria defined in Joint Ministerial Decision DY8d/G.P.oik.130648/2009 and European Council Directive 93/42/EEC. The implementation of these principles ensures that we always deliver top quality products for use.