Quality Policies

Quality Policy

The main objective of the Management System of VASILEIOS & IOANNIS MANTZARIS S.A. is to provide the basis for the continual improvement of the effectiveness of its processes, guided by meeting the needs and expectations of its customers to the greatest possible extent.

To achieve this, Management continuously supports and applies the principles and rules of the company’s Quality Management System, sets quality objectives and relies on the full and constructive cooperation of its employees and business partners.

The basic principles, as expressed in the procedures of the System, are:

· compliance with the legislative and regulatory framework governing the company’s operation, with particular emphasis on the protection of the personal data held by the company (of customers, business partners and, where required, patients);

· compliance with customer requirements, as agreed in written contracts or agreements, with the aim of increasing customer satisfaction;

· compliance with Ministerial Decision Δ3(α) 4822/2025 (Government Gazette Β΄ 1197/12.03.2025) on the principles and guidelines of good distribution practice for medical devices, with the standards ISO 9001:2015 and ISO 13485:2016, with Regulation (EU) 2017/745 on medical devices and with the other EU and national legislation on medical devices;

· continuous after-sales support of the customer and constructive cooperation with all suppliers;

· continuous information and training of personnel;

· investigation of the causes of nonconformities and complaints and determination of the corrective actions required.

The principles of the System and the quality objectives are reviewed at regular intervals by Management, so that they are adapted to new needs and developments in the market and in legal requirements, the effectiveness of the System is maintained, and the company’s operations are continually improved.

Through these reviews, Management identifies the needs for human and material resources and is committed to providing the resources required to meet them, to the best of its ability.

All departments of the company are responsible for applying the procedures required by the Management System in their daily activities.

Management is also responsible for ensuring that this Quality Policy is communicated, understood and applied by all personnel, with the ultimate aim of the steady growth of the company’s business, with unwavering commitment to its principles and the constant provision of products and services of excellent quality to its customers.

Athens, 26/09/2026

Ioannis Mantzaris
Chairman of the Board & Managing Director

Environmental Policy

B. & I. Mantzaris S.A. is committed to meeting the regulatory and statutory requirements of its interest parties through the implementation of an Environmental Management System. The company is also committed to operating for the environment and complying with the requirements of the ISO 14001:2015 standard for environmental management.

Our general objectives and commitments are:

Ensuring the necessary resources for the effective operation of the Environmental Management System.
Adhering to all regulatory requirements and other obligations related to the company's environmental aspects.
Identifying and assessing environmental risks associated with the company’s activities and taking preventive measures to avoid pollution.
Continuously improving environmental performance by reviewing environmental objectives and monitoring the company’s performance.
Implementing practices that promote the efficient use of natural resources, including energy and water, and encouraging the reuse and recycling of materials.
Training and raising awareness among the company's employees on environmental issues and encouraging their active participation in achieving environmental goals.
Collaborating with suppliers that implement environmentally responsible practices.

Our actions for implementing this policy include:

Recording and evaluating the environmental aspects of the company’s activities.
Setting specific environmental objectives and performance indicators, which are regularly monitored and reviewed.
Providing training and development programs for employees to enhance environmental awareness and involvement in environmental initiatives.
Conduct regular internal audits and reviews of environmental management to ensure compliance with ISO 14001 and to identify opportunities for improvement.
Providing regular reports on the company’s environmental performance to interest parties and enhancing communication with the community and partners.

On behalf of the Management,

1/5/2024